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Subscriptions & Account

Manage your Subscribe & Save plan and account settings, including how to pause, skip, cancel, or reactivate subscriptions and update details.
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Why should I sign up for the subscription program?

Our subscription program is designed to offer you the best value and convenience on your wellness journey. The benefits include: - Significant Savings: Enjoy up to 25% off every order, ensuring you get the best price. - Free Shipping: All subscription shipments include free shipping, adding to your savings. - Greatest Convenience: Receive your products automatically so you never run out and can maintain an uninterrupted routine. - Complete Flexibility: You can easily pause, skip a delivery, or cancel your subscription at any time with one click through our online portal. This program is the ideal way to stay committed to your heart health while enjoying maximum savings and convenience.

Last updated on Nov 26, 2025

Are there any recurring or subscription charges?

Rest assured, there are no hidden or recurring charges for one-time purchases. Your order will be processed as a single transaction with no further commitments. You will only be charged once for one-time purchases. We also offer a subscription option, which you must select on the product page. Subscriptions come with greater savings and free automatic deliveries for your convenience. If you choose to subscribe, you will be billed automatically at the interval you selected (e.g., every 30, 60, or 90 days). This will be clearly stated on the product page and at checkout. If you have any questions about your order type, our Customer Care Team is happy to provide clarification.

Last updated on Nov 26, 2025

How do I manage my subscription?

We believe in making your subscription experience as seamless as possible. Our self-service account portal makes it easy to manage your subscription at any time. Once you log in, you can pause, skip an upcoming delivery, delay your next order, or update your shipping and payment information at any time before your next scheduled charge date. These changes give you flexibility without losing any subscriber benefits. Please keep in mind that a subscription is made up of multiple recurring orders. Terminating your subscription plan does not automatically cancel an active order that has already been charged and placed. If a charge has already been processed, please contact our Customer Care Team immediately for assistance.

Last updated on Nov 26, 2025

How do I adjust my subscription settings?

We offer flexible options to ensure your subscription always fits your needs. After logging into your account portal, you can easily make the following adjustments to any upcoming order: - Change the Next Order Date: Use the "Reschedule Order" option to choose a more convenient date for your next shipment. - Skip a Delivery: If you have enough product, you can simply click "Skip Order" to miss the next scheduled shipment. Your subscription will resume as normal for the following cycle. - Adjust Quantity or Frequency: You can modify the number of bottles in your shipment or change how often your orders are sent to suit your needs, directly within your subscription settings. - Pause Your Subscription: If you'd like to take a longer break, you have the option to pause your subscription indefinitely until you're ready to resume. Should you need any assistance with these options, our Customer Care Team is standing by to help.

Last updated on Nov 26, 2025

How do I cancel my subscription?

We understand that needs can change. You can cancel your subscription at any time through your account portal. Simply log in to your Subscription account, navigate to the subscription details page, and follow the prompts to cancel. To avoid future charges and shipments, please be sure to complete the cancellation process before your next scheduled billing date. It is important to note that canceling on the billing date does not cancel any order that has already been charged. Alternatively, we offer flexible options that may better fit your needs. In your account portal, you can pause, skip an upcoming delivery, or delay your next order at any time. These options give you flexibility without losing any subscriber benefits. If you need any help, our Customer Care Team is here to assist.

Last updated on Nov 26, 2025

How can I update the payment method for my subscription?

You can update your payment information easily by logging into your account portal. Simply navigate to the payment methods section, where you can add a new card or update your existing details. Any changes you make will apply to all future subscription orders.

Last updated on Nov 26, 2025

Do you offer phone support?

To provide the most efficient and thorough support, we currently handle all customer inquiries through our online channels. This allows our team to accurately track your request as well as provide you with links and detailed information. You can reach our Customer Care Team via: - Live Chat: For real-time assistance directly on our website during business hours. - Email: Contact us at support@hearthsciences.com at any time. - Contact Form: Submit an inquiry directly through our website. We are committed to responding to all emails and messages as quickly as possible, typically within 24 hours on business days.

Last updated on Nov 26, 2025

How can I unsubscribe from promotional emails or texts?

We understand the importance of managing your inbox, and make it simple to manage your communication preferences. - For Emails: You can unsubscribe from our marketing emails at any time by clicking the "Unsubscribe" link located at the bottom of any promotional email you receive from us. - For Texts: To stop receiving SMS / text marketing messages, simply reply "STOP" to any text message from us. If you require further assistance, feel free to contact our Customer Care Team.

Last updated on Nov 26, 2025