Home Payments & Checkout Why am I getting an "order can't be shipped to the address" error at checkout?

Why am I getting an "order can't be shipped to the address" error at checkout?

Last updated on Nov 26, 2025

We strive to make your shopping experience a seamless one.

If you see this error message, it is typically due to a technical issue, often related to auto-filled information from payment platforms like Apple Pay or Shop Pay.

Please try these steps:

  1. During checkout, click the "Change" link next to your shipping address.

  2. Manually verify that all fields are correct, especially the State/County/Province field, which can sometimes be left blank.

  3. Ensure your phone number is formatted correctly with the proper country code and extension.

  4. Save your changes and try to complete the checkout again.

If these steps do not resolve your issue, please don't hesitate to contact our Customer Care Team for assistance.

Please note that we only ship within the United States at this time. However, we are constantly working to improve our services and will announce international shipping when it is available in the future.